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Overcoming Operational Challenges - Empowering a Commercial Bank with Tailored DMS Solutions
TOPPAN successfully transforms the client for seamless operations and strategic growth.
CHALLENGES
As a commercial bank, our client encountered several challenges:
- Lack of Outsourcing Experience: The client had no prior experience in outsourcing statement printing.
- IT System Discrepancies: The client's IT system, developed with non-local software, exhibited cultural and operational differences compared to Hong Kong standards.
- Incomplete Data: The previous supplier did not provide sufficient information, resulting in missing daily and monthly volume figures.
- Compressed Timeline: Despite the substantial data volume, the project had to be completed within a tight timeframe of a few months.
OUR SOLUTIONS
To address these challenges, we implemented the following DMS solutions:
- Expert Guidance: Provided outsourcing expertise and conducted weekly meetings for smooth communication.
- Efficient Data Management: Designed a data collection mode for our clients and split large files into manageable segments.
- Enhanced Infrastructure: Increased lease line bandwidth for large data transfers.
- Dedicated Support: Ensured staff availability during critical periods, including public holidays and midnight shifts.
RESULTS
- High Appreciation: All service level agreements were met, ensuring high customer satisfaction.
- Special requirements from client, such as holding and reprinting jobs, were handled while maintaining the required SLA.
- Monthly meetings with client’s Management/IT were conducted to understand business needs and identify new business opportunities.
The client has become a key partner within the TEHK family, benefiting from our comprehensive support in business mailing, direct mailing services, and card personalization and embossing.
