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Hybrid BPO service with Workflow Optimization and Automation Solutions
Leveraging tailored solutions to enhance efficiency and accuracy in large-scale data collection.
CHALLENGES
Our client aimed to gather comprehensive demographic and socio-economic data from population in its region. However, several challenges arose:
- Time Management: Managing a large volume of goods for two simultaneous projects with limited preparation time, including hardware and software setup, training, manpower recruitment, and operational area setup.
- Document Processing: Difficulty in identifying unclear handwritten words and dealing with template limitations.
- Unpredictable: Unexpected errors and unstable letter receiving times from the post office.
- Storage: Requirement for extensive material storage locally.
OUR SOLUTIONS
To address these challenges, we implemented our Hybrid BPO solutions:
- Overtime Development: Dedicated overtime to develop necessary programs and meet tight deadlines.
- Automation and Program Solutions: We utilized IDP technology to enhance workflow and reduce manual procedures in document identifying, thereby increasing efficiency and accuracy.
- Optimized Workflow: Leveraged individual strengths to speed up tasks and increase output.
- Advanced Printing Solutions: Implemented over-printing with inkjet solutions and automated enveloping by machines which is tailored to client’s condition
RESULTS
- Enhanced operational and cost efficiency through reengineered workflows
- Effectively addressed issues related to speed, accuracy, and human error, improving operational performance through bespoke workflow and programming solutions tailored to the client's specific needs via continuous engagement.
- Our dedicated operations and IT teams ensured seamless implementation and support.
- Implemented automation to reduce manual labor and errors, significantly improving efficiency and reliability.
Our solutions were fully accepted, effectively resolving issues and enhancing operational performance.
